Enterprise Imaging
For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For status updates on other Change Healthcare solutions, please visit us at Change Healthcare Solution Status. The statuses and contact information listed below are only for Enterprise Imaging solutions.
Monitoring - Dear Valued Customer,
As part of our commitment to providing a robust and secure analytics experience, Stratus Imaging Analytics has undergone a significant infrastructure upgrade. We are actively migrating our customers to this enhanced platform to ensure continued excellence in performance and reliability.
Current Status of Migration:
- The new infrastructure is fully implemented, with over twenty early adopter organizations already benefiting from the upgraded solution.
- Over half of our Stratus Imaging Analytics customers are currently in the migration process, with new migrations initiated daily.
- If your organization has not yet begun migrating, please expect to hear from our team soon.
Migration Process Overview:
1. Engagement: Your Account Executive or Customer Success Manager will reach out to confirm readiness for your migration.
2. Preparation: We will provide detailed preparatory instructions via email, including necessary whitelisting for IPs, URL, and Port.
3. Configuration and Testing: A Technical Engineer will coordinate a screen-sharing session to complete final configurations on the server where Stratus Imaging Analytics is installed. You will then test and confirm successful access to the new platform.
We look forward to re-welcoming you to the new and improved Stratus Imaging Analytics platform!
Nov 07, 2024 - 09:30 PST
As part of our commitment to providing a robust and secure analytics experience, Stratus Imaging Analytics has undergone a significant infrastructure upgrade. We are actively migrating our customers to this enhanced platform to ensure continued excellence in performance and reliability.
Current Status of Migration:
- The new infrastructure is fully implemented, with over twenty early adopter organizations already benefiting from the upgraded solution.
- Over half of our Stratus Imaging Analytics customers are currently in the migration process, with new migrations initiated daily.
- If your organization has not yet begun migrating, please expect to hear from our team soon.
Migration Process Overview:
1. Engagement: Your Account Executive or Customer Success Manager will reach out to confirm readiness for your migration.
2. Preparation: We will provide detailed preparatory instructions via email, including necessary whitelisting for IPs, URL, and Port.
3. Configuration and Testing: A Technical Engineer will coordinate a screen-sharing session to complete final configurations on the server where Stratus Imaging Analytics is installed. You will then test and confirm successful access to the new platform.
We look forward to re-welcoming you to the new and improved Stratus Imaging Analytics platform!
Nov 07, 2024 - 09:30 PST
Update - We are continuing to work on a fix for this issue.
May 10, 2024 - 10:36 PDT
May 10, 2024 - 10:36 PDT
Identified - This message is to inform you that, pursuant to our efforts described at status.changehealthcare.com, interconnectivity between some systems has been suspended. These suspensions have temporarily impacted the ability of Stratus Imaging Analytics users to access their data. We are actively pursuing options to bring the system back online.
At this time, we are unable to provide an estimated time for this service to be restored.
We apologize for the inconvenience.
Thank you,
Your Change Healthcare Enterprise Imaging Team
Feb 29, 2024 - 12:05 PST
At this time, we are unable to provide an estimated time for this service to be restored.
We apologize for the inconvenience.
Thank you,
Your Change Healthcare Enterprise Imaging Team
Feb 29, 2024 - 12:05 PST
Update - Enterprise Imaging customer environments (on premise and cloud-based) were not affected by the cyberattack and are fully operational and available for use. In an abundance of caution, we proactively severed connectivity and access to various internal infrastructure components and operational systems. This action, while essential from a cyber-security perspective, has temporarily affected some operational processes and tools.
Our support teams remain available to resolve any customer issues with the same level of customer service you have come to expect, however it is important to share that the support teams will not have immediate access to all their standard tools as we rebuild those tools and their access in a safe and secure way. We continue to work aggressively on the restoration of our support tools and implementation services. Installation of new solutions and upgrades will be temporarily delayed as we focus on rebuilding these systems and tools. Again, all Change Healthcare Enterprise Imaging on-premise and cloud-based Radiology, Cardiology, and Workflow solutions remain secure and can be used without any concerns.
Apr 11, 2024 - 12:39 PDT
Our support teams remain available to resolve any customer issues with the same level of customer service you have come to expect, however it is important to share that the support teams will not have immediate access to all their standard tools as we rebuild those tools and their access in a safe and secure way. We continue to work aggressively on the restoration of our support tools and implementation services. Installation of new solutions and upgrades will be temporarily delayed as we focus on rebuilding these systems and tools. Again, all Change Healthcare Enterprise Imaging on-premise and cloud-based Radiology, Cardiology, and Workflow solutions remain secure and can be used without any concerns.
Apr 11, 2024 - 12:39 PDT
Monitoring - March 13, 2024
Change Healthcare has experienced a cybersecurity issue. Once we became aware of the outside threat and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. Our security team, along with law enforcement and independent experts, are addressing the matter.
We have a high level of confidence Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue. We see no evidence of compromise beyond the scope of the Change Healthcare applications. We regularly scan those environments and continue to validate that they were not impacted. If we had any reservation about those environments, we would have ceased services immediately. As a result, all solutions available to customers today have been deemed secure and appropriate for continued use.
The impacted Change Healthcare environment was, and remains, firewalled away from the rest of the company. It follows that we have no reason to believe that verified emails from "Optum.com" are affected by this issue.
Change Healthcare Enterprise Imaging solutions remain operational and available to customers. This includes our on premise and Cloud-hosted Radiology, Cardiology and Workflow solutions and our isolated, HiTrust-certified and SOC2-compliant, Cloud-native Stratus Imaging solutions. We have no concerns about the production systems currently available to you.
Enterprise Imaging is working on multiple approaches to restore service and support operations and will not take any shortcuts or take any risks as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. Patient care is our top priority, and we have implemented multiple workarounds to ensure that mission critical service and support operations are available to our customers.
Sincerely,
Tracy Byers
Division CEO
Optum Insight | Enterprise Imaging
Steven Martin
Chief Security Officer
Optum Technology
Mar 14, 2024 - 12:49 PDT
Change Healthcare has experienced a cybersecurity issue. Once we became aware of the outside threat and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. Our security team, along with law enforcement and independent experts, are addressing the matter.
We have a high level of confidence Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue. We see no evidence of compromise beyond the scope of the Change Healthcare applications. We regularly scan those environments and continue to validate that they were not impacted. If we had any reservation about those environments, we would have ceased services immediately. As a result, all solutions available to customers today have been deemed secure and appropriate for continued use.
The impacted Change Healthcare environment was, and remains, firewalled away from the rest of the company. It follows that we have no reason to believe that verified emails from "Optum.com" are affected by this issue.
Change Healthcare Enterprise Imaging solutions remain operational and available to customers. This includes our on premise and Cloud-hosted Radiology, Cardiology and Workflow solutions and our isolated, HiTrust-certified and SOC2-compliant, Cloud-native Stratus Imaging solutions. We have no concerns about the production systems currently available to you.
Enterprise Imaging is working on multiple approaches to restore service and support operations and will not take any shortcuts or take any risks as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. Patient care is our top priority, and we have implemented multiple workarounds to ensure that mission critical service and support operations are available to our customers.
Sincerely,
Tracy Byers
Division CEO
Optum Insight | Enterprise Imaging
Steven Martin
Chief Security Officer
Optum Technology
Mar 14, 2024 - 12:49 PDT
Monitoring - During this period, we kindly request your cooperation by reporting only severity 1 and 2 incidents, which include system downtimes (PACS / WI / CHEV / Stratus) or any issues potentially affecting patient care. We will log, categorize, and address any other reported incidents according to their priority as circumstances permit. We understand the challenges this request may cause and appreciate your patience and cooperation as we work diligently to restore the impacted environment.
For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America:
Cardiology Solutions (Invasive/Hemo): 1-877-654-4366
Cardiology Solutions (Non-Invasive): 1-866-777-0202
Radiology, Workflow, Stratus Solutions: 1-800-663-2533
Ontario Clinical Imaging Network (OCINet): 1-833-613-8383
Israel: +972-3-7698000
United Kingdom: +44 0333 003 3355
Ireland: 00 800 62620009
ANZ Support Line:
(AU) 1800 979 667
(NZ) / 0508 979 667
Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email chc_mig_consumables@optum.com for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care.
Additionally, you can follow other communication located at https://status.changehealthcare.com
Feb 27, 2024 - 16:36 PST
For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America:
Cardiology Solutions (Invasive/Hemo): 1-877-654-4366
Cardiology Solutions (Non-Invasive): 1-866-777-0202
Radiology, Workflow, Stratus Solutions: 1-800-663-2533
Ontario Clinical Imaging Network (OCINet): 1-833-613-8383
Israel: +972-3-7698000
United Kingdom: +44 0333 003 3355
Ireland: 00 800 62620009
ANZ Support Line:
(AU) 1800 979 667
(NZ) / 0508 979 667
Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email chc_mig_consumables@optum.com for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care.
Additionally, you can follow other communication located at https://status.changehealthcare.com
Feb 27, 2024 - 16:36 PST
Stratus Imaging PACS
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Operational
Stratus Imaging Viewer
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Operational
Stratus Imaging Archive
?
Operational
Stratus Imaging Share
?
Operational
Stratus Imaging Analytics
?
Partial Outage
Hosted PACS (OCI/SWL)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance