Enterprise Imaging
For status updates on other Change Healthcare solutions, please visit us at Change Healthcare Solution Status. The statuses and contact information listed below are only for Enterprise Imaging solutions.
Region: Canada - Planned Stratus Imaging Share, Stratus Imaging PACS, and Stratus Imaging Analytics Maintenance
Scheduled Maintenance
Report for CHCIMAGING
Completed
The scheduled maintenance has been completed.
Update
We are continuing to verify the maintenance items.
Verifying
Verification is currently underway for the maintenance items.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Customer,
To support the continued reliability and performance of our services, Optum will be performing planned
cloud maintenance that will result in a brief service interruption for Stratus Imaging Share, Stratus
Imaging PACS, and Stratus Imaging Analytics.
Region: Canada
Maintenance Date: Thursday, October 1st, 2026
Maintenance Window: 6:30 PM EDT – 6:45 PM EDT
Expected Service Interruption: 15 minutes
During the service interruption, the affected applications and communication with the cloud service will be temporarily unavailable.
For Stratus Imaging PACS and Stratus Imaging Share, studies sent during the interruption are expected
to remain queued on the Edge Server and transmit automatically once cloud connectivity has been
restored. Customers should review and follow their organization’s established downtime procedures for
critical imaging workflows during the maintenance window.
No technical changes or configuration updates are required by customers as part of this maintenance.
For real-time monitoring, including any changes to the maintenance duration or scope, customers are
recommended to follow our Change Healthcare Stratus status page located here: https://status.ein.changehealthcare.com/
If you have any questions regarding this notice, please reach out to us via the Customer Support Portal
located here: https://enterpriseimaging-support.optum.com/
Sincerely,
Stratus Customer Support Team
To support the continued reliability and performance of our services, Optum will be performing planned
cloud maintenance that will result in a brief service interruption for Stratus Imaging Share, Stratus
Imaging PACS, and Stratus Imaging Analytics.
Region: Canada
Maintenance Date: Thursday, October 1st, 2026
Maintenance Window: 6:30 PM EDT – 6:45 PM EDT
Expected Service Interruption: 15 minutes
During the service interruption, the affected applications and communication with the cloud service will be temporarily unavailable.
For Stratus Imaging PACS and Stratus Imaging Share, studies sent during the interruption are expected
to remain queued on the Edge Server and transmit automatically once cloud connectivity has been
restored. Customers should review and follow their organization’s established downtime procedures for
critical imaging workflows during the maintenance window.
No technical changes or configuration updates are required by customers as part of this maintenance.
For real-time monitoring, including any changes to the maintenance duration or scope, customers are
recommended to follow our Change Healthcare Stratus status page located here: https://status.ein.changehealthcare.com/
If you have any questions regarding this notice, please reach out to us via the Customer Support Portal
located here: https://enterpriseimaging-support.optum.com/
Sincerely,
Stratus Customer Support Team
This scheduled maintenance affected: Canadian Instance - Change Healthcare Stratus Imaging Share and Canadian Instance – Change Healthcare Stratus Imaging Analytics.