Enterprise Imaging
For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For status updates on other Change Healthcare solutions, please visit us at Change Healthcare Solution Status. The statuses and contact information listed below are only for Enterprise Imaging solutions.
Monitoring
During this period, we kindly request your cooperation by reporting only severity 1 and 2 incidents, which include system downtimes (PACS / WI / CHEV / Stratus) or any issues potentially affecting patient care. We will log, categorize, and address any other reported incidents according to their priority as circumstances permit. We understand the challenges this request may cause and appreciate your patience and cooperation as we work diligently to restore the impacted environment.
For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America:
Cardiology Solutions (Invasive/Hemo): 1-877-654-4366
Cardiology Solutions (Non-Invasive): 1-866-777-0202
Radiology, Workflow, Stratus Solutions: 1-800-663-2533
Ontario Clinical Imaging Network (OCINet): 1-833-613-8383
Israel: +972-3-7698000
United Kingdom: +44 0333 003 3355
Ireland: 00 800 62620009
ANZ Support Line:
(AU) 1800 979 667
(NZ) / 0508 979 667
Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email chc_mig_consumables@optum.com for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care.
Additionally, you can follow other communication located at https://status.changehealthcare.com
For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America:
Cardiology Solutions (Invasive/Hemo): 1-877-654-4366
Cardiology Solutions (Non-Invasive): 1-866-777-0202
Radiology, Workflow, Stratus Solutions: 1-800-663-2533
Ontario Clinical Imaging Network (OCINet): 1-833-613-8383
Israel: +972-3-7698000
United Kingdom: +44 0333 003 3355
Ireland: 00 800 62620009
ANZ Support Line:
(AU) 1800 979 667
(NZ) / 0508 979 667
Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email chc_mig_consumables@optum.com for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care.
Additionally, you can follow other communication located at https://status.changehealthcare.com
This incident affects: Stratus Imaging PACS, Stratus Imaging Viewer, Stratus Imaging Archive, Stratus Imaging Share, Stratus Imaging Analytics, and Hosted PACS (OCI/SWL).